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The Best Customer Service Hands Down - Still Want More Features

Submitted Jan. 25, 2022
Customer Service
5
Customization
3
Integration
4
Innovation
3
Admin Experience
4
Reporting and Analytics
4
End User Experience
4
Learner & Learning Mgmt
3
Job role: 
Director
Total active learners in your LMS: 
500 to 2,499
Third party accreditations: 
Other
Annual revenue in US Dollars: 
$1,000,001 to $5,000,000
Importance of revenue generation: 
Critical
Years reviewer has used this LMS: 
1-2 years
Organization type: 
Professional association or society
Primary use(s) of LMS: 
Continuing education or professional development
Learning approaches pursued: 
Live Online Events (Webinars or Hybrid Events)
Self-Paced Learning
Thank Reviewer (1)  
Report Review  

We LOVE our Freestone support team. Michael Lombardo is the best person to work with and has always been available to help with extra training or additional questions. While we generally like the platform a lot (users and presenters find it VERY easy to use in terms of webinars), we really wish that the sharing video options and screen share options were more seamless and didn't cause the level of disruption that they often do. If those improvements were made I think this would be 5 full stars!

Learning Management System Response

Thank you for the kind words about the team and the platform! We look foward to maintaining that standard in our system and services. Thank you also for the feature feedback. We will pass your comments along to the Product team.