Good But Could Be Much Better

Customer Service
Admin Experience
Reporting and Analytics
End User Experience
Learner & Learning Mgmt
Job role: 
Coordinator or administrator
Total active learners in your LMS: 
500 to 2,499
Third party accreditations: 
Not accredited
Annual revenue in US Dollars: 
$1,000,001 to $5,000,000
Importance of revenue generation: 
Years reviewer has used this LMS: 
1-2 years
Organization type: 
Professional association or society
Primary use(s) of LMS: 
Continuing education or professional development
Learning approaches pursued: 
Mobile learning
Flipped learning
Live Online Events (Webinars or Hybrid Events)
Self-Paced Learning

On the surface, PathLMS has many of the features that my association was looking for, such as eCommerce, basic reporting, bulk uploading, sequenced tasks, and pricing by membership. We found the reporting functionality severely lacking, though. Deleting old coupon codes, for instance, wouldn't just delete them for future use—they'd be retroactively deleted. Discrete reports would have differing information, and there was no intuitive reason why. All columns in reports looked like they could be sorted, but only some columns could be. Another sticking point—we brought up time and time again with our account manager that our customers found the expiration date very confusing. Specifically, up until recently, PathLMS's product expirations would be set for the early morning hours of a day. We had no way of setting a time, either. So our customers would see that they had "59 days" left but not the date/time it would actually expire — and they would be understandably upset when, after hearing that they had 60 days from the purchase date until expiration and then on the final day, they wouldn't be able to access it, as the product had already expired. It didn't make sense, and the development team heard about our complaints for about a year before fixing it.