Major player with major missteps

Customer Service
2
Customization
3
Integration
3
Innovation
1
Admin Experience
2
Reporting and Analytics
1
End User Experience
3
Learner & Learning Mgmt
1
Job role: 
Director
Total active learners in your LMS: 
25,000 or more
Third party accreditations: 
Other
Annual revenue in US Dollars: 
$10,000,001 to $25,000,000
Importance of revenue generation: 
Not important
Years reviewer has used this LMS: 
1-2 years
Organization type: 
Mid-size to large business (500 or more employees)
Primary use(s) of LMS: 
Continuing education or professional development
Education or training of our own employees or stakeholders
Learning approaches pursued: 
Mobile learning
Learning paths
Competency models
Live Online Events (Webinars or Hybrid Events)
Self-Paced Learning

Large LMS that offers poor customization, configurability and customer support. Disappointed in their roadmap for product improvements and overall technical capabilities and APIs for integration.