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Outstanding Customer Service

Submitted Apr. 21, 2021
Customer Service
5
Customization
4
Integration
5
Innovation
5
Admin Experience
4
Reporting and Analytics
5
End User Experience
5
Learner & Learning Mgmt
5
Job role: 
Coordinator or administrator
Total active learners in your LMS: 
2,500 to 4,999
Third party accreditations: 
Other
Annual revenue in US Dollars: 
$1,000,001 to $5,000,000
Importance of revenue generation: 
Critical
Years reviewer has used this LMS: 
1-2 years
Organization type: 
Professional association or society
Primary use(s) of LMS: 
Continuing education or professional development
Education or training of our customers (extended enterprise)
Learning approaches pursued: 
Learning paths
Competency models
Self-Paced Learning
Thank Reviewer (1)  
Report Review  

We have been working with Freestone for several years.  Their customer service has been outstanding when we or one of our coaches has an issue that need to be addressed asap.

Learning Management System Response

Thank you very much for the kind words! We look forward to maintaining that level of service!