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We were hopeful, but it did not deliver

Submitted Feb. 2, 2022
Customer Service
1
Customization
4
Integration
4
Innovation
2
Admin Experience
1
Reporting and Analytics
1
End User Experience
3
Learner & Learning Mgmt
1
Job role: 
Director
Total active learners in your LMS: 
10,000 to 24,999
Third party accreditations: 
Other
Annual revenue in US Dollars: 
$25,000,001 to $50,000,000
Importance of revenue generation: 
Not important
Years reviewer has used this LMS: 
Less than 1 year
Organization type: 
Professional association or society
Primary use(s) of LMS: 
Education or training for higher-education students
Continuing education or professional development
Education or training of our customers (extended enterprise)
Learning approaches pursued: 
Mobile learning
Self-Paced Learning
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We implemented Crowdwisdom with the hope it would be our last transition; it is our third LMS.  The implementation and migration of over 600 courses was a large undertaking, and took multiple staff members from several different departments to ensure its success.  Throughout the six month implementation process, there were some pain-points, but our new site launched and we have started to see an up-tick in course completions.  However, following the launch, when Community Brands purchased the LMS, the leadership changed and we saw a huge decline in customer service.  It would take months to implement any changes, and as our programs become more complex the time it took to administer the activities just grew.  The staff at Crowdwisdom changed alot during the past three-four years and with that we needed to start projects from the beginning again.  We ultimatly had to outsource our data reports and analytics to an alternative company. The staff at CW try to assist clients but they seemed to always be underresourced.